Support
Find the topic you need help with and contact PTYGrade Support by email.
Help topics
Getting Started
How PTYGrade works, from uploading a card to reviewing your results.
Account
Your PTYGrade account, signing in and account security.
Plans & Billing
Plans, subscriptions and the devices included in your plan. Support can also help with billing questions, duplicate charges, and cancellation or refund guidance.
Card Analysis
Centering, corners and understanding your results.
Offline Use
What works without a connection and how your work syncs when you're back online.
Saved Analyses & Library
Your library of saved analyses, drafts and autosaves.
Downloads
The PTYGrade app for Windows: downloads and installation.
Technical Issues
Something not working as expected? Tell us what happened.
Contact Support
Email PTYGrade Support with the topic, your device and platform, and a short description of what happened.